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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Edit the alias text file to include alias words - battery damage, battery issue, battery.
B) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
C) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
D) Include battery and damage as keywords under Answers Stop Words.

2. Which two statements are true about exporting report data? (Choose two.)

A) It can be exported in PDF format.
B) It can be exported only as an .xlsx Excel file.
C) It can be exported to a character-delimited file.
D) It can be exported as a Word doc.
E) It can be exported in XML format.
F) It can be exported using only absoluteHTML layouts.

3. Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)

A) Search Accuracy
B) Click-ThoughRate of External Documents
C) Words without Concepts
D) Questions with High Score Answer
E) Article Aging

4. Which two queues have manual pull policy? (Choose two.)

A) Round Robin (Logged in)
B) Manual
C) Last In First Out (LIFO)
D) Round Robin (All)
E) Standard

5. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A) content life cycle events
B) privileges
C) notification configuration
D) configured workflow processes
E) user roles

Solutions: