- Exam Code: 3308
- Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
- Updated: Sep 16, 2026
- Q & A: 65 Questions and Answers
Avaya 3308 Exam : Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
PDF Version DemoAbout Avaya 3308 Exam
First rule of buying dumps: check the exam code. You're looking at the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance set at Exam4Tests — 65 practice questions, confirmed by code and name.
Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Passing Score: | Required pass score varies by test center (typically around mid-60s %) |
| Related Certifications: | 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance Exam |
| Exam Duration: | 90 minutes |
| Exam Price: | Varies by location and test provider (check Avaya Learning / Pearson VUE) |
| Certificate Validity Period: | Certification validity subject to Avaya recertification policies |
| Real Exam Qty: | 65 |
| Sample Questions: |  |
| Exam Way: | Delivered through Avaya-authorized test providers (e.g., Pearson VUE) or Avaya Learning certification portal. |
| Pre Condition: | Recommended hands-on experience with Avaya Contact Recording and Quality Monitoring solutions; no formal prerequisites but product familiarity strongly suggested. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Contact Recording Installation Steps - System Prerequisites and Server Setup |
| Topic 2: Quality Monitoring (QM) Fundamentals | - Agent Desktop and Interaction Capture - QM Integration with Workforce Optimization |
| Topic 3: Troubleshooting and Support | - Integration Error Resolution - Service and Connectivity Issues |
| Topic 4: Contact Recording Architecture | - Recording Protocols and Network Requirements - Avaya Contact Recording System Components |
| Topic 5: Administration and Maintenance | - Daily Operational Tasks - Quality Monitoring Server and Database Maintenance |
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam FAQ — Practical Answers
Recommended hands-on experience with Avaya Contact Recording and Quality Monitoring solutions; no formal prerequisites but product familiarity strongly suggested. Rules on eligibility change occasionally, so confirm the current requirements on the official page (official 3308 exam page) before you pay the fee.
90 minutes for 65 questions. Adapt to the clock now: the Exam4Tests SOFT and APP versions let you control test time and track scores, so the real 3308 exam feels like a rehearsal you've already done.
Delivery: payment triggers an automatic email within a minute — download immediately, install without limits, and if nothing arrives within 2 hours our round-the-clock support helps (check spam first). Refund: unlike vendors with slow, cumbersome processes, we keep it clear — take the corresponding 3308 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; the full refund is processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
Yes — three different free Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance demos are available to download. Do the demo test first to inspect the value, then decide. Purchases include 365 days of free updates, renewable at 50% off.
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance blueprint covers 5 domains — including Troubleshooting and Support, Installation and Configuration, Administration and Maintenance. Weightings point you to the heavy hitters; schedule your review accordingly. The complete outline above lists every subtopic.
Varies by location and test provider (check Avaya Learning / Pearson VUE) per attempt, with Required pass score varies by test center (typically around mid-60s %) as the passing score. Since a failed attempt bills again, rehearse with the 65 practice questions from Exam4Tests until your tracked scores clear the mark consistently.
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance is Avaya's official exam for the ACIS credential (Specialist level). Before anything else, verify the exam code and name match what you need — then build a plan around the official objectives. Related credentials include 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance Exam.
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:
Question #1
A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers.
Which steps are necessary to configure this Syslog on the Avaya Contact Recorder
(ACR)?
- A. Access the ACR webpage under General Setup. Recorder Update the IP address on this server to use for recordings.
- B. Access the Syslog webpage under General Setup. Syslog SNMP Notification
Destination. - C. Access the ACR webpage http:// <IP address>:8080/servlet/acr?=mtce, and update the
Syslog server information under 'Syslog Host(s) to send logging to' - D. Access the ACR webpage under General Setup. Recorder Update the URL(s) of
'External Control Port(s) to connect to'.
Correct Answer: D 🗳️
Question #2
Which two statements about the Server Readiness Validation tool are true? (Choose two.)
- A. It validates database drives.
- B. It validates operating system settings.
- C. It validates media drives.
- D. It creates a report to show any trouble spots.
Correct Answer: A,C 🗳️
Question #3
Under Avaya Workforce Optimization (WFO) Enterprise Manager, which three server roles are required for Avaya Contact Recorder (ACR) recorder? (Choose three.)
- A. Integration Server
- B. Recorder
- C. Data Connection
- D. Lan Data
- E. Replay
Correct Answer: B,C,D 🗳️
Question #4
Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)
- A. calibration reports
- B. historical reports
- C. activity reports
- D. screen reports
- E. usage reports
Correct Answer: A,C,D 🗳️
Question #5
For an Avaya Contact Recorder (ACR) topology consisting of Master, Standby and CRS, the ACR replay role is automatically assigned to which of the servers under Enterprise
Management in Avaya Workforce Optimization (WFO)?
- A. ACR Master and Standby server
- B. CRS server only
- C. ACR Master only
- D. ACR Master, Standby and CRS server
Correct Answer: D 🗳️
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