Avaya 3381X Exam : Avaya Customer Engagement Solutions Design Exam

3381X
  • Exam Code: 3381X
  • Exam Name: Avaya Customer Engagement Solutions Design Exam
  • Updated: Aug 13, 2026
  • Q & A: 0 Questions and Answers

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Avaya 3381X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Resilience, Licensing & Bill of Materials20%- ASIPP licensing and software investment protection
- Redundancy and disaster recovery design
- Solution BoM and capacity planning
Topic 2: Additional Customer Engagement Components25%- Workforce engagement and optimization
- Contact recording and quality monitoring solutions
- Experience Portal & Breeze platform integration
Topic 3: Avaya Aura Contact Center Architecture30%- AACC core components and deployment models
- Multimedia channels and routing design
- Integration with Communication Manager & Session Manager
Topic 4: Requirements Analysis & Solution Planning25%- Customer business and technical requirements gathering
- Engagement solution design methodology
- Scalability, redundancy and high availability planning

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