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Facebook Certified Community Manager Sample Questions:

1. An inclusive football player community wins a civic award, which grants it an income to hire a community manager. Many of the community members are visually impaired.
Which two activities should the newly hired community manager take to engage the community? (Choose 2)

A) Share viral videos to spark discussion
B) Create a highly engaging text-based question of the day series
C) Post visuals that are aligned with the corporate identity
D) Frequently encourage members to describe their best football tricks

2. A men's grooming brand is hosting an exclusive event with a group of Instagram influencers, brand superfans and press contacts to try its new range of products. The community manager will be present at the event to capture photo and video content. The goal is to build excitement and engagement with non-attendees on Instagram around the new product range.
What should the community manager do?

A) Focus on video content Share the brand's Instagram story with close friends Use local hashtags to increase reach
B) Post teaser content Use Instagram Live at the event Encourage viewers to share their red carpet looks
C) Curate captured content Tag key attendees Plan a full narrative for Instagram Stories prior to sharing
D) Repost influencer content Share every story tagged with the event hashtag Share behind the scenes videos in real time

3. A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A) Create a group rule that requires daily engagement to remain in the group.
B) Enlist a scheduling tool to create daily topical posts to encourage conversation.
C) Look at engagement insights to compare the daily number of posts.
D) Comment on every post that members make in the group.
E) Highlight top commenters in a special weekly post.

4. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Use the decline with feedback tool to remind people of the group rules they have violated
B) Ask the members who go against group rules to explain themselves in the comments
C) Create a poll in the community to ask whether new guiding principles should be introduced
D) Create and schedule content to reinforce the guiding principles of the community

5. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
B) Create a team page for official communications and encourage the admin team to use their personal profiles.
C) Highlight the leadership team with photos, announcements and by tagging them regularly.
D) Create an admin team profile for all team members to use when they make an official team action.

Solutions: