Cisco 642-091 Exam : CRM Express lntegration

642-091
  • Exam Code: 642-091
  • Exam Name: CRM Express lntegration
  • Updated: Sep 08, 2026
  • Q & A: 49 Questions and Answers

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Cisco 642-091 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Maintenance- Operational support
  • 1. Common configuration problems
  • 2. Log analysis
  • 3. Diagnosing integration issues
Deployment and Configuration- Installation and setup
  • 1. Connector configuration
  • 2. User and device configuration
  • 3. Server and client prerequisites
CRM Express Solution Overview- CRM Express architecture
  • 1. Components of Cisco CRM Express solution
  • 2. Business benefits and use cases
  • 3. Supported Cisco Unified Communications platforms
Microsoft CRM Integration- CRM Communications Connector
  • 1. Screen pop functionality
  • 2. Customer record lookup
  • 3. Call association and activity logging
  • 4. Click-to-dial operation
Call Processing Features- Call handling capabilities
  • 1. Incoming call processing
  • 2. Call information capture
  • 3. Integration workflow
  • 4. Outgoing call processing

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