Cisco 646-096 Exam : CRM Express for Account Managers

646-096
  • Exam Code: 646-096
  • Exam Name: CRM Express for Account Managers
  • Updated: Sep 01, 2026
  • Q & A: 51 Questions and Answers

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Cisco 646-096 Exam Syllabus Topics:

SectionObjectives
Solution Deployment and Use Cases- Account manager use scenarios
- Typical CRM Express deployment scenarios
Cisco CRM Express Solution Overview- Cisco CRM Communications Connector
  • 1. Functionality and role in CRM integration
    • 2. Deployment and configuration fundamentals
      - CRM Express architecture and components
      • 1. Microsoft CRM integration basics
        • 2. Cisco CallManager Express integration concepts
          Cisco CallManager Express (CME) Fundamentals- Integration with enterprise communication systems
          - Basic CME concepts
          • 1. Device and endpoint management
            • 2. Call routing and telephony features
              Microsoft CRM Fundamentals- CRM data model and customer management concepts
              - CRM workflow and account management usage

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