- Exam Code: 9L0-004
- Exam Name: Apple Desktop Service Exam
- Updated: Aug 24, 2026
- Q & A: 77 Questions and Answers
Apple 9L0-004 Exam : Apple Desktop Service Exam
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Apple 9L0-004 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety & Environmental Guidelines | 15% | - Battery and hazardous material handling - Regulatory compliance and e-waste disposal - Electrostatic discharge (ESD) protection |
| Topic 2: Troubleshooting & Diagnostics | 25% | - Using Apple Service Diagnostics (ASD) - Startup issues, power failures, and display problems - System logs and error code interpretation - Network, storage, and peripheral troubleshooting |
| Topic 3: Hardware Architecture & Identification | 25% | - Model identification and serial number lookup - Power systems, logic boards, memory, storage, and peripherals - iMac, Mac mini, Mac Pro, and Mac hardware components |
| Topic 4: Software & macOS Support | 15% | - macOS installation, recovery, and update procedures - Customer communication and service documentation - File systems, permissions, and system preferences |
| Topic 5: Installation & Disassembly Procedures | 20% | - Proper disassembly and reassembly techniques - Component replacement and upgrade guidelines - Cable routing and connection standards |
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