- Exam Code: ADM-201
- Exam Name: Salesforce Certified Administrator
- Updated: Sep 09, 2026
- Q & A: 153 Questions and Answers
Salesforce ADM-201 Exam : Salesforce Certified Administrator
PDF Version DemoAbout Salesforce ADM-201 Exam
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Domain 2: User Setup (7%)
This topic evaluates the applicants’ competency in defining the stages to set up and/or maintain a user (including resetting passwords, resolving locked user accounts, assigning licenses) as well as understanding the results caused by activating/deactivating or freezing a user.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Salesforce ADM-201 Exam Certification Details:
| Schedule Exam | PEARSON VUE |
| Passing Score | 65% |
| Exam Price | Registration fee: $200 USD Retake fee: $100 USD |
| Recommended Training / Books | Preparing for Your Salesforce Administrator Certification (CRT-101) Administrative Essentials for New Admins in Lightning Experience (ADX-201) Lightning Experience Administrative Essentials for New Admins (ADX-201E) Trailhead Virtual Bootcamp for New Admins (TVB201) |
| Duration | 105 minutes |
| Number of Questions | 60 |
| Exam Name | Salesforce Administrator |
| Exam Code | ADM-201 |
| Sample Questions | Salesforce ADM-201 Sample Questions |
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Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Sales Cloud Applications | 10% | - Opportunity Management - Products, Price Books, and Quotes - Forecasting - Account and Contact Management - Sales Cloud Features |
| Data Management | 10% | - Data Export - Data Import Wizard - Data Quality Best Practices - Duplicate Rules and Matching Rules - Data Loader |
| Workflow and Process Automation | 17% | - Approval Processes - Flows (Screen Flows, Autolaunched Flows) - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Workflow Rules - Process Builder |
| User Setup | 8% | - User Licenses - Delegated Authentication - Permission Sets - Role Hierarchy - User Creation and Management - Profile Configuration |
| Service Cloud Applications | 10% | - Web-to-Case and Email-to-Case - Omni-Channel - Service Contracts - Service Cloud Features - Cases and Entitlements |
| Activity Management and Chatter | 4% | - Chatter Best Practices - Chatter Groups and Feeds - Tasks and Events |
| Standard and Custom Objects | 8% | - Roll-up Summary Fields - Object Relationships (Lookup, Master-Detail) - Custom Object Creation - Standard Object Overview |
| Reports and Dashboards | 11% | - Joined Reports - Report Builder - Summary Reports and Matrix Reports - Dashboard Components - Report Types - Scheduling Reports |
| Security and Access | 12% | - Login Hours and IP Ranges - Object-Level Permissions - Salesforce Shield - Field-Level Security - Record Access (OWD, Sharing Rules) |
| Organization Setup | 4% | - Fiscal Year - Company Information - Currency Management - Lightning Experience vs Classic - User Interface |
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