- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Updated: Aug 23, 2026
- Q & A: 55 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Network Connectivity and SAN Configuration - Hardware Installation - Software Setup and Initialization - System Planning and Requirements |
| Topic 2: Maintenance and Support | 15% | - Support Portal and Resources - Firmware and Software Upgrades - Replacement Procedures |
| Topic 3: IBM Storage Product Overview | 20% | - XIV Storage System - Storwize / SAN Volume Controller - FlashSystem Family - DS8000 Series - IBM Spectrum Storage Suite |
| Topic 4: Backup, Recovery and Data Protection | 15% | - Archive and Retention - Replication and Mirroring - Snapshot and FlashCopy |
| Topic 5: Troubleshooting and Problem Determination | 25% | - Diagnostic Tools and Utilities - Error Log Analysis - Connectivity and Path Failures - Performance Issues |
1. Which solution offers compression?
A) FlashSystem V840
B) FlashSystem 840
C) DS8870
D) XIV
2. A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?
A) Native IBM Spectrum Virtualize performance tool(s)
B) Excel macros linked to storage API
C) Svcmon with daily data collection
D) IBM Spectrum Control
3. What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?
A) Consult the installation guide
B) Perform a proof-of-concept
C) Check Systems Storage Interoperation Center
D) Verify the solution using IBM Red Books
4. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
A) Disk Magic
B) Storage Tier Advisor Tool
C) Capacity Magic
D) TPC
5. A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?
A) Add disks to the DS8870.
B) Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
C) Add a Storwize V7000 in a new rack.
D) Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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