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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. __________ identify visitors based on characteristics like location, browser, device type, etc.
Response:

A) Visitor attributes
B) Campaign attributes
C) Visitor journey attributes
D) Custom attributes

2. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) Manual prioritization of agent scripts
B) Automatic firewall configuration
C) Real-time visitor monitoring
D) AI-based prediction of outcomes

3. Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

A) Clickstream behavior
B) Number of calls transferred
C) Agent chat transcripts
D) Page views and dwell time

4. What is the primary function of an Action Map in Predictive Engagement?
Response:

A) To assign agents to digital channels
B) To forecast staffing requirements
C) To define when and how to engage a visitor
D) To track queue length metrics

5. Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A) False
B) True

Solutions: