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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. What does HP QuickLook enable you to do?

A) access HP technical data or support information on the Internet
B) view the contents of a system folder without opening that folder
C) view the complete system information relating to your notebook
D) access your Outlook data even if your device is inhibernate mode or powered off

2. What should you do first when a customer reports low battery capacity?

A) Test the battery using EFI Diagnostics.
B) Replace the battery under warranty.
C) Run the HPBattery Health Check.
D) Run HP Vision Field diagnostics.

3. After a customer has replaced a hard drive, how can they restore the PC or notebook to the factory-default configuration?

A) by usingthe recoveroperating systemoption within the BIOS
B) by restoring the settings from the preinstalled operating system on the new hard drive
C) by usingthe recovery media created during theinstallation process
D) by purchasinga newoperating systemfrom Microsoft

4. You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longer recognized by the system. What is the first step you should take to resolve the customer's issue?

A) Upgrade the firmware.
B) Reseat the network adapter.
C) Check the network adapter drivers.
D) Replace the network adapter.

5. In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

A) asking the customer to describe the symptoms of the problem
B) deciding whether the problem is caused by hardware or software failure
C) installing service packs
D) downloading a maintenance guide

Solutions: