- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Updated: Jul 28, 2026
- Q & A: 36 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Topic 2: Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Topic 3: Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Topic 4: HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
| Topic 5: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
1. A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
A) Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes.
B) Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
C) Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
D) Original HP ink is formulated with centuries of combined experience from scientists and engineers.
E) Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
2. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?
A) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
B) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
C) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
D) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
3. Why should HP partners be aware of intellectual property (IP) rights infringement violations?
A) Amazon fines and bans sellers that offer products that commit IP infringement violations.
B) Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
C) Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
D) Sellers of imitation cartridges that violate IP property rights can face court action.
4. What is an advantage of EcoSmart Toner?
A) longer print permanence and greater resistance to smudging
B) premium quality prints with less energy
C) compatibility with a wider range of HP and non-HP printers
D) faster print speeds and better color precision
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B |
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