EXIN ITSM20F日本語 Exam : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A. サービス レベル アグリーメント (SLA)
B. 運用レベルの契約
C. 契約の基礎となる
D. サービス契約

Question 2

品質管理システムは組織の何を強化するのに役立ちますか?

A. 顧客満足度
B. サプライヤーの満足度
C. ISO/EC 20000
D. 第三者との関係

Question 3

ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A. 毎月
B. 毎年
C. ビジネス上サービスを変更する必要がある場合のみ
D. 四半期ごと

Question 4

品質目標を達成することで何を改善できるでしょうか?

A. 構成マネージャーの個人的な満足度
B. サービスの有効性
C. 関心のあるサプライヤーとの関係
D. 不正パティとの関係

Question 5

問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A. 解決策を検討中
B. 問題の分類
C. 問題の修正
D. 問題の特定

Solutions: