Microsoft MB-260 Exam : Microsoft Customer Data Platform Specialist

MB-260
  • Exam Code: MB-260
  • Exam Name: Microsoft Customer Data Platform Specialist
  • Updated: Jul 21, 2026
  • Q & A: 120 Questions and Answers

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About Microsoft MB-260 Exam

You can enjoy the following benefits after taking the Microsoft MB-260 Certification Exam

There is a bundle of benefits after the MB-260 Exam. The candidate can get the following benefits after the Microsoft MB-260 Certification Exam

  • Experience: The candidate will be able to get the experience of working in the related field.

  • Increased salary: The candidate will be able to earn more in the next few years.

  • Recognition: The candidates will be recognized by the employer as the expert in the area of Customer Experience Management and Dynamics 365.

  • Higher salary: It will increase the salary of the candidate by about 15%. MB-260 Dumps gives you the information about the salary of the Microsoft MB-260 Certified professional.

  • Job Security: The candidate will be able to work for organizations in the related field.

  • Career Advancement: The candidate will be able to work in an organization that provides a better career opportunity.

  • Hiring Opportunities: The candidate will be able to get the opportunity to work in an organization that provides better career opportunities.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-260

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Microsoft Customer Data Platform Specialist Exam Certification Details:

Sample QuestionsMicrosoft Customer Data Platform Specialist Sample Questions
Schedule ExamPearson VUE
Duration120 mins
Number of Questions40-60
Books / TrainingCourse MB-260T00: Microsoft Customer Data Platform Specialty
Exam CodeMB-260
Exam NameMicrosoft Certified - Customer Data Platform Specialty
Exam Price$165 (USD)
Passing Score700 / 1000

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Exam MB-260: Microsoft Customer Data Platform Specialist

Candidates for this exam implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.

Candidates should have firsthand experience with Dynamics 365 Customer Insights and one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have direct experience with practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Candidates need experience with processes related to KPIs, data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. They should have a general understanding of Azure Machine Learning, Azure Synapse Analytics, and Azure Data Factory.

The English language version of this exam will be updated on July 26, 2022. Please download the skills measured document below to see what’s changing. If a localized version of this exam is available, it will be updated approximately eight weeks after this date.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Customer Data Platform Specialty

Download exam skills outline

Who should take the Microsoft MB-260 Certification Exam?

The targeted audience for the Microsoft MB-260 Exam is the IT administrators who have responsibility for deploying and supporting Microsoft Exchange Server 2007, and Microsoft SharePoint Server 2007. They are the people who install and configure the software and services and are responsible for maintaining and managing the data and information stored in the various Microsoft products. MB-260 Dumps recommend those individuals who want to work in the area of Customer Experience Management and are working in the area of Customer Experience Management and Dynamics 365. They are the individuals who have the responsibility for designing and implementing solutions that improve the overall experience of customers. The candidate may also be the individuals who have job titles like solution architect, data analyst, or solution designer.

Microsoft MB-260 Exam Syllabus Topics:

SectionWeightObjectives
Configure measures and segments15-20%- Create and manage measures
- Define segment logic
- Apply filters and conditions
Configure third-party connections and exports5-10%- Set up data destinations
- Export data to external systems
- Integrate with Dynamics 365 apps
Implement AI predictions5-10%- Configure built-in models
  • 1. Customer lifetime value
    • 2. Product recommendations
      • 3. Churn prediction
        • 4. Sentiment analysis
          - Integrate custom Azure ML models
          Create customer profiles through data unification35-40%- Define match rules
          - Verify unified profiles
          - Manage relationships and activities
          - Configure merge policies
          Administer Customer Insights - Data5-10%- Manage environment settings
          - Ensure data privacy and consent
          - Monitor data refreshes
          - Apply security and compliance policies
          Design Dynamics 365 Customer Insights - Data solutions5-10%- Describe functionality and components
          • 1. Near real-time updates support
            • 2. API and use cases overview
              • 3. Microsoft Fabric integration
                • 4. B2C vs B2B profile differences
                  Ingest data into Customer Insights - Data10-15%- Connect to data sources
                  • 1. Dataverse, Azure, and Common Data Model
                    • 2. Managed vs customer-owned data lake
                      - Transform and cleanse data
                      • 1. Configure incremental refreshes
                        • 2. Use Power Query for data shaping

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