IBM P9560-043日本語 Exam : IBM Business Partner SaaS Support Mastery Test v1 (P9560-043日本語版)

The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• All communication with your End User
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Having committed responses times
• Assigning severity
• Implement solution, workaround or fix, as provided by IBM.
• Managing cases from the first call through to resolution
• As feasible providing solutions, workarounds or fixes for errors / problems
• Setting realistic expectations
• confirming next steps in problem investigations
• Logging all calls
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Identify known errors and provide resolution to End User
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Providing regular status updates
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Include the Technical Support as specified in the applicable
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Have and maintain a system
• Obtaining additional information for debugging
• Providing regular status updates,
• Tracking customer incidents / cases
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Managing End User satisfaction issues

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

How much IBM Business Partner SaaS Support Mastery Test v1 costs

• No of Questions: 48 Questions
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1
• Examination Fees: $180 USD
• Length of Exam: 75 min
• Passing Score: 34 or higher
• Types of questions: Performance Based Questions

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Overview of Dealing with Problems
• Software Support Portal Knowledgebase
• Software Support Portal
• Support Roles and Responsibilities
• Level 1 Support: Business Partner Responsibilities
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Software Support Portal Severity Levels
• Objective of IBM Support
• SaaS Support Portal
• End User Responsibilities
• Software Support Portal Escalation Process
• Where to go for Level 2 Support
• SaaS Support Portal Knowledgebase
• SaaS Support Portal Severity Levels
• Overview of Support through the Software Support Portal
• SaaS Support Portal Escalation Process
• Level 2 Support: IBM Responsibilities

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