Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Workflow Custom Variable liveChatDomain to a valid value.
B) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
C) Set the Workflow Custom Variable chatDomain to a valid value.
D) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.

2. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Unified CM IM&P
B) Expressway-E clustering
C) Webex AI Assistant
D) Webex Edge Connect

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Reports
B) Templates
C) Debug Console
D) Export Logs
E) Watchtower

4. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjds:admin_org_read
B) cjds:admin_org_write
C) cjp:config_read
D) cjp:user

5. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

Solutions: