- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Aug 12, 2026
- Q & A: 79 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Service Request Management | 25% | - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing |
| Omnichannel Communications | 15% | - Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications |
| Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features |
| Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
1. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A) Manage Service Request Resolutions
B) Manage Service Request Status Values
C) Manage Service Request Categories
D) Manage Service Request Queue
E) Manage Service Request Severities
F) Manage Service Request Products
2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A) It requires proper permissions to use the tools and additional permissions to edit the desired object.
B) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
C) It allows edits to dashboard pages.
D) In includes a preview option for all standard and custom object pages.
3. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
A) Select the task Manage Service Request Categories.
B) Select Create Category > Create Child Category.
C) Check the Active flag.
D) Select Status = "Active".
E) Complete Category Name.
F) Select Create Category > Create Top-Level Category.
G) Select Service Catalog in Functional Areas.
4. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
A) Title, Status
B) Title, Category, Severity
C) Title, Status, Problem Description
D) Title, Category, Severity, Status
E) Title
5. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A) DCS is a visual development tool for creating applications in VBCS.
B) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C) VBCS is a visual development tool for creating applications in DCS.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Solutions:
| Question # 1 Answer: B,C,D,F | Question # 2 Answer: B | Question # 3 Answer: A,B,D,F | Question # 4 Answer: D | Question # 5 Answer: B,C |
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