- Exam Code: 300-830
- Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
- Updated: Jul 08, 2026
- Q & A: 82 Questions and Answers
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1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?
A) Missing SRTP encryption
B) Codec mismatch between trunks
C) SIP OPTIONS timeout
D) Browser pop-up restrictions
2. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)
A) Assigned to Capacity-based Teams
B) Allocated to Channels
C) Assign skills in flow
D) Assign skills to the queue
E) Allotted on Desktop Profile
3. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?
A) Local survivability gateway
B) QoS DSCP rewriting
C) Regional media storage policies
D) SRST failover mode
4. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)
A) Client credentials - private key
B) Client credentials - token
C) Client credentials - certificate
D) Server credentials - certificate
E) Client credentials - client secret
5. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?
A) Verify that the Webex Contact Center channels are associated.
B) Review the Webex Contact Center Queues configuration.
C) Review the Webex Contact Center Analyzer that checks the call logs.
D) Check the SIP trunk status on the customer's Session Border Controller.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: A,E | Question # 5 Answer: D |
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