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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) Log into support.avaya.com web site and check on the "InSite" field
B) Help button on Monitor
C) System Status Support tool
D) IP Office Knowledge Base Web Site
E) Ethereal data traces

2. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Management Service
B) IPOCCR Database component
C) IPOCCR Data Analyzer Service
D) IPOCCR Physical Wallboard Service
E) IPOCCR Real Time Calculation Service

3. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) Voice Compression Module
B) LAN Interface Module
C) Avaya IP Endpoints License
D) H.323 Networking License

4. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) "Agent1" cannot be used as a name for a CCR agent.

5. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Remove the daughter boards.
B) Re-install the IP Office Professional License.
C) Default the IP Office.
D) Upgrade the system to the current GA software.
E) Remove the Embedded Voicemail Card.

Solutions: