Novell 50-658 Exam : Service and support

50-658
  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Aug 09, 2026
  • Q & A: 174 Questions and Answers

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About Novell 50-658 Exam

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
General Troubleshooting and Support Skills- Support Processes
  • 1. Technical support workflows
    • 2. Escalation procedures
      - Problem Diagnosis
      • 1. Incident analysis and resolution methodology
        • 2. System monitoring and diagnostics
          Novell Enterprise Products Support- Infrastructure Services
          • 1. Open Enterprise Server support concepts
            • 2. Network service configuration and maintenance
              - Directory Services
              • 1. Identity management fundamentals
                • 2. Novell eDirectory support and troubleshooting
                  Client and Systems Management- Endpoint Management
                  • 1. ZENworks asset management basics
                    • 2. ZENworks configuration management
                      Messaging and Collaboration- GroupWise Support
                      • 1. GroupWise administration and troubleshooting
                        Security and Access Management- Access control systems
                        • 1. Authentication and authorization troubleshooting
                          • 2. Novell Access Manager concepts

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