Avaya 6201-1 Exam : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A. /net/eri0 and/net/netmasks
B. /etc/hostname. Eri0 and /etc/netmasks
C. /dev/eri0 and /dev/hostname.eri0
D. /cms/install/net use and /cms/install/netboo.eri0

Question 2

Far data to be available universally, the "measured Field in CM must be administered to which setting?

A. Measured: survivable
B. Measured: external
C. Measured: internal
D. Measured: both

Question 3

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
C. BCMS is interval based and CMS is call based.
D. BCMS receives data internally and stores data in a volatile switch memory.

Question 4

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A. From Solaris login as root and use the date command
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

Question 5

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A. Vector queuing priority
B. Predicted Wait Time
C. Service Objective
D. Reserve Agent

Solutions: