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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site.
Which application can you recommend for these users?

A) Avaya Communicator
B) Mobile Twinning
C) IP DECT
D) Avaya Workplace client

2. What is the approach for updating the voice prompts on the Embedded Voicemail?

A) Adopting the Embedded Monitoring Management tool
B) Utilizing the Voice Wizard capability in the Manager Application
C) Using the Embedded File Management option in the Manager Application
D) Leveraging the External File Management feature in the System Status Application

3. If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?

A) A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.
B) A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
C) A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
D) A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.

4. Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

A) XMPP
B) TLS
C) HTML
D) HTTP

5. Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?

A) Management Wizard
B) Configuration Wizard
C) Configuration Tools
D) Management Tool

Solutions: