- Exam Code: 3001
- Exam Name: Avaya IP Office Configuration and Maintenance Exam
- Updated: Oct 06, 2026
- Q & A: 84 Questions and Answers
Avaya 3001 Exam : Avaya IP Office Configuration and Maintenance Exam
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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IP Office Architecture and Components | - IP Office system architecture
|
| Security and Administration | - Administrative management
|
| Maintenance and Troubleshooting | - System support
|
| Voice Applications and Connectivity | - Communication services
|
| System Installation and Initial Configuration | - Platform deployment
|
| User and Telephony Configuration | - Endpoint configuration
|
Avaya IP Office Configuration and Maintenance Sample Questions:
Question #1
Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?
- A. IP office Video Softphone
- B. IP Office Phone Manager Pro
- C. IP Office Voice Portal
- D. IP Office Softconsole
Correct Answer: A 🗳️
Question #2
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records. Which voicemail action typo in needed to configure this?
- A. Database Action
- B. Condition Action
- C. Configuration Action
- D. Miscellaneous Action
Correct Answer: A 🗳️
Question #3
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. The 5420 DS is corrupted and must be replaced.
- B. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
- C. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
- D. Start the IP Office Manager application.
Correct Answer: D 🗳️
Question #4
When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?
- A. The user rights are not defined.
- B. The lines on the system are out of service.
- C. The upgrade license is not valid in the IP Office.
- D. The users have not been assigned a direct dial code.
Correct Answer: B 🗳️
Question #5
When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?
- A. User rights are not defined.
- B. The users have not been assigned a direct dial out code.
- C. The Short Codes are programmed incorrectly.
- D. The lines on the system are out of service.
Correct Answer: C 🗳️
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