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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
B) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
C) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
D) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product

2. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create price list and price list entries associated with context Rules per region
B) Create price list per region and use context Rules to determine the correct Price List
C) Create an attribute on business internet offers and use attribute based pricing
D) Create base price list and multiple child price list per region

3. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) History of subscription updates and traceability
B) Service Continuity
C) Customer can choose their plan from all pricing books.
D) Supported by digital commerce API
E) Migrating in/out from bundle offer

4. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A) Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
B) Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
C) Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
D) Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

5. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
C) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

Solutions: