Salesforce AP-209 Exam : Advanced Field Service Accredited Professional

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

• A. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App
• B. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage
• C. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive
• D. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop
• E. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data

Universal Containers broadly has two sets of service resources: Internal employees and contractors. They have the following requirements while assigning the Service Appointments to them:
1. Contractors will be working on maintenance work, but internal employees can also handle work if the contractor is unavailable. 2. Contractors to cover only a 40-mile radius around its office.
Which recommendation should a consultant make to meet their requirements?

• A. Configure a Work Rule applied only for contractors to limit their maximum travel and a new Service Objective that will attempt to prefer contractor resources
• B. Configure a Service Objective applied only for contractors to limit their maximum travel and a new Work Rule that will attempt to prefer contractor resources
• C. Configure a Service Objective applied only for contractors to limit their maximum travel and another Service Objective that will attempt to prefer contractor resources
• D. Configure a Work Rule applied only for contractors to limit their maximum travel and another Work Rule that will attempt to prefer contractor resources

Green Energy Solutions has resources in multiple countries and time zones. Each country has different holidays and permitted working hours.
What should the consultant configure to support this?

• A. Skills, Operating Hours, Time Slots and Holidays
• B. Service Territories, Resource Capacity and Business Hours
• C. Work Types, Resource Availabilities and Operating Hours
• D. Service Territories, Operating Hours and Resource Absences

Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?

• A. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account
• B. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies
• C. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources
• D. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies
• E. Use time-phased skills in order to ensure that only resources with security badges can perform the job

Which three topics should a consultant raise during the project scoping discussion of a field service implementation?

• A. Sprint Review: to review what will be done during the sprint cycle
• B. Work Parameters: how work is being defined
• C. Solution Design: request for acceptance
• D. Project Objectives: what is essential
• E. Terminology: translate objectives and priorities into Field Service