BlackBerry BCP-240 Exam : BlackBerry 10 Support Specialist

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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A) VPN Proxy support
B) Activation is not possible
C) Wi-Fi activate
D) NFC Activate

2. What Hardware ports are available on a BlackBerry 10 (BB10) device?

A) HDMI. USB, 3.5 mm Audio Jack
B) Serial. USB
C) HDMI, Parallel, Serial ports
D) Parallel, Serial. 3.5 mm Audio Jack

3. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?

A) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
B) There is no support for any application by BlackBerry. All support requests will be directed to the developers.
C) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
D) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.

4. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Use Wi-Fi' is enabled
B) Application is over 25MB
C) Application is over 50MB
D) Mobile network is disabled

5. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) The Wi-Fi profile will have a lock icon next to it.
B) There is no way for a user to tell which profiles have been pushed.
C) The Wi-Fi profile will have a briefcase icon next to it.
D) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.

Solutions: