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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is needed to successfully add an account to a BlackBeriy 10 (BB10) device?

A) Scanned code with the account information
B) Hashed password for the account
C) Accounts can only be added after business hours
D) Network connectivity to the service which hosts the account

2. Performing a Security Wipe will delete which of the following?

A) If work perimeter does not exist then all data but not downloaded applications
B) All PIM information, pictures or videos but not downloaded applications
C) All data from the work perimeter
D) All data on the device including any pictures or videos, and downloaded applications

3. If the owner wishes to continue without signing into or creating a BlackBerry ID when first using a BlackBerry smartphone, what limitations or actions will be encountered?

A) The out of box experience will not complete and the BlackBerry smartphone will remain on the BlackBerry ID screen and persist through device restarts as a valid ID is required to use the BlackBerry smartphone.
B) The BlackBerry smartphone will restart and present the out of box experience from the initial Welcome to BlackBerry screen if an attempt is made to bypass the screen by swiping left.
C) The out of box experience can be completed, but access to BlackBerry apps and services such as downloading applications from BlackBerry App World and setting up BlackBerry Messenger (BBM) will not be available until a BlackBerry ID is associated to the BlackBerry smartphone.
D) The out of box experience will complete and access to BlackBerry services will be blocked until a security wipe is performed and a BlackBerry ID is associated to the smartphone during the subsequent out of box experience.

4. A user is unable to delete an application. What steps must be followed?

A) Hold the screen, then click on any icon.
B) Hold the screen, then click the Trash icon
C) Goto Options-> Security-> Application permissions.
D) Click on the trash icon, in accounts.

5. What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?

A) Work. Personal, Encrypted
B) Music, pictures, Videos, Documents
C) Music, pictures, Videos
D) Work. Personal

Solutions: