- Exam Code: C-PXSUP-90
- Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
- Updated: Oct 17, 2026
- Q & A: 80 Questions and Answers
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| Section | Objectives |
|---|---|
| Incident Management Fundamentals | - Incident vs. service request differentiation - Basic SAP support process overview - IT service management principles and lifecycle |
| Service Quality and Continuous Improvement | - Problem management concepts - Process optimization in support operations - Performance reporting and KPIs |
| SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
| SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Service Desk and Ticket Management | - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization - SLA management and tracking |
You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
Correct Answer: B,D 🗳️
What kind of function modules may include changes to database tables? (Choose two)
Correct Answer: A,C 🗳️
Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)
Correct Answer: C,D 🗳️
Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?
Correct Answer: B 🗳️
Which of the following are update types? (Choose two)
Correct Answer: B,C 🗳️
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