SAP C-PXSUP-90 Exam : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

C-PXSUP-90
  • Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Oct 17, 2026
  • Q & A: 80 Questions and Answers

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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionObjectives
Incident Management Fundamentals- Incident vs. service request differentiation
- Basic SAP support process overview
- IT service management principles and lifecycle
Service Quality and Continuous Improvement- Problem management concepts
- Process optimization in support operations
- Performance reporting and KPIs
SAP Solution and Support Tools- SAP Solution Manager overview
- Monitoring and reporting tools
- Incident analysis and root cause identification
SAP Business All-in-One Support Processes- Communication and escalation procedures
- Support organization structure and roles
- Incident handling workflow in SAP environments
Service Desk and Ticket Management- Knowledge base usage and resolution documentation
- Ticket creation, categorization, and prioritization
- SLA management and tracking

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question #1

You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

  • A. Send notes to customer without being sure that they will help.
  • B. Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
  • C. Try to guess what the customer 'might' want to have.
  • D. Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #2

What kind of function modules may include changes to database tables? (Choose two)

  • A. Remote enabled function module
  • B. Normal function module
  • C. Update function module
  • D. No function modules at all. Database changes are usually not performed in function module.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #3

Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)

  • A. SM66 (Systemwide Workprocess overview)
  • B. SM50 (Workprocess overview)
  • C. ST03N (Workload analysis)
  • D. ST03 (Workload analysis)
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #4

Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

  • A. Call the transaction SPRO.
  • B. Call the transaction BP and open the business partner of type Organization.
  • C. Call the transaction BUSINESS_HOURS.
  • D. Call the transaction BUS_HOU.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Which of the following are update types? (Choose two)

  • A. Global update
  • B. Local update
  • C. Synchronious update
  • D. Overtaker update
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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