- Exam Code: C2180-188
- Exam Name: IBM WebSphere Lombardi Edition V7.2, BPM Program Management
- Updated: Nov 07, 2026
- Q & A: 38 Questions and Answers
IBM C2180-188 Exam : IBM WebSphere Lombardi Edition V7.2, BPM Program Management
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IBM C2180-188 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Governance, Deployment & Optimization | 18% | - Continuous process improvement - BPM governance framework - Monitoring and performance measurement - Deployment strategy and environment readiness |
| Solution Delivery & Playback Management | 20% | - Feedback incorporation and scope control - Playback session planning and execution - Snapshot and version management - Development and testing coordination |
| Estimation & Project Planning | 20% | - Effort estimation techniques - Risk assessment and mitigation - User story definition and sizing - Resource allocation and scheduling |
| Process Discovery & Scoping | 20% | - Stakeholder management and alignment - Requirements gathering and documentation - Business value and complexity assessment - Process identification and prioritization |
| BPM Program Lifecycle & Methodology | 22% | - BPM Center of Excellence (CoE) setup - Agile and playback-driven methodology - BPM solution lifecycle phases - Iteration and release planning |
IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
Question #1
Early in process modeling, the process owner explains how a particular part of the process model diagram below should function. Both Task A and B should be accomplished prior to Task C.
Task A and B do not have any specific order in which they must be accomplished. Task C is also completed by a different group than the participant assigned to Task A and B.
Which of the following diagrams implement the scenario according to best practice?
- A. Exhibit C
- B. Exhibit B
- C. Exhibit D
- D. Exhibit A
Correct Answer: A 🗳️
Question #2
A company establishes a BPM Governance Model with an Executive Review Committee and a BPM Project Review Committee. Once the project is initiated it is built out with resources from the Center of Excellence (COE) that design and develop the solution. In the course of working with the BPM Platform and SOA team, the program manager realizes that the project integration costs are greatly increased over the amount of the initial estimate. What should the program manager do?
- A. Present the cost over-run to the COE so that additional funds can be allocated.
- B. Negotiate a cheaper integration approach with the Executive Steering Committee.
- C. Present the cost over-run to the BPM Project Review Committee so that the integrations can be prioritized and placed into at development phase.
- D. Press the SOA team to reduce their estimates.
Correct Answer: C 🗳️
Question #3
A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.
What should the program manager advise the client?
- A. Redo the business value analysis to ensure customer satisfaction was included.
- B. Consider appetite for BPM as a third axis in this analysis.
- C. Remove projects in C quadrant from the inventory because of high complexity and low value.
- D. Immediately pursue projects in the B quadrant because of their high value.
Correct Answer: B 🗳️
Question #4
The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:
- A. agree with users to postpone the release until every feature is correct.
- B. plan additional playbacks for user screens.
- C. involve champion SMEs in the discovery and implementation including playbacks.
- D. insist on documentation of all user requirements before having the development team begin work.
Correct Answer: C 🗳️
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