BBPSD CSFX Exam : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Email communication is effective because it is:

A) Possible to trace.
B) None of the above.
C) Expensive.
D) Suitable for global markets.

2. Prioritising tasks means:

A) Spending longer on the first task that you have to do in the day.
B) Deciding which tasks need to be done immediately and which can wait.
C) Telling which customer is going to be served next.
D) Using your best marketing material.

3. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Time bound.
B) Specific.
C) Achievable.
D) Reliable.

4. A customer service professional is defined as someone who:

A) Has a number of years experience in a customer service role.
B) Has the skills to deal effectively in customer facing roles.
C) Always makes the most sales in a day.
D) Trains salespeople in how to deal with customers.

5. If possible, the first time a customer comes into a shop you should ensure that:

A) Customer information is collected.
B) You find out their name.
C) You make sure they are in the correct shop.
D) They purchase something.

Solutions: