BBPSD Customer Service : CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Email communication is effective because it is:

A) Possible to trace.
B) None of the above.
C) Expensive.
D) Suitable for global markets.

2. When a product or service has not been differentiated in the market place then it is best to use:

A) A differentiated targeting strategy.
B) An undifferentiated targeting strategy.
C) A quick sales strategy.
D) A market segment.

3. To improve the overall customer experience is the most important reason for having:

A) Marketing.
B) A good business plan.
C) Customers.
D) Customer feedback.

4. A useful way of prioritising your task is known as the:

A) PTT approach.
B) RST approach.
C) ABC approach.
D) Listing approach.

5. Many organisations have something called a USP. This means they have a:

A) Unique sales pitch.
B) Unique selling point.
C) Unusual service product.
D) Unique sales position.

Solutions: