HP HP2-N31 Exam : Selling HP BSM Solutions

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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?

A) Application Performance Model (APM)
B) Business Process Monitoring (BPM)
C) Run-time Service Model (RTSM)
D) Heads-up Display Monitoring (HUDM)

2. What is the most correct value proposition for HP Software's BSM Solution?

A) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
B) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
C) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
D) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.

3. What is the most correct value proposition for HP Software's BSM Network Management Solution?

A) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
B) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.

4. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) incident ticket management
B) performance test management
C) service desk management
D) maintaining and monitoring the quality of services

5. Which customer challenge does BSM Systems management most specifically address?

A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) inability to detect the root-cause of an application problem
C) inability to provide a holistic and cross-domain view of their entire IT infrastructure
D) need to develop a multi-screen monitoring view of the cross-domain infrastructure

Solutions: