- Exam Code: HP2-N31
- Exam Name: Selling HP BSM Solutions
- Updated: Aug 24, 2026
- Q & A: 50 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| Topic 2: HP BSM Solution Components | - Business service monitoring capabilities - Systems Management - Network Management - Application Performance Management |
| Topic 3: Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
| Topic 4: Customer Engagement and Solution Discovery | - Discovery questions and customer qualification - Creating business value discussions |
1. What is the most correct value proposition for HP Software's BSM Application Performance management Solution?
A) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
B) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
2. Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)
A) reducing costs through tool consolidation
B) providing better asset management tracking
C) reducing data center power consumption
D) meeting and reporting on compliance and regulatory requirements
E) monitoring security breaches more effectively
3. Which key differentiator supports a capability of the BSM Network Management solution?
A) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
B) provides a single pane of visibility for complex, virtualized, and cloud environments
C) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
D) supports Heads-up Display (HUD) for multi-monitoring technology
4. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)
A) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
B) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
C) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
D) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
E) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
5. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
A) providing cross-domain visibility of IT infrastructure events to remove duplication
B) providing faster mean time to resolution (MTTR)
C) proactively enforcing policy and compliance reporting
D) end user monitoring to track business service levels
E) improving consistency in application testing
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D,E | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B,D |
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