EXIN ITILFND_V4 Exam : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which can act as an operating model for an organization?

A) The ITIL guiding principles
B) The four dimensions of service management
C) Continual improvement
D) The service value chain

2. Which is an example of a service request?

A) A request for normal operation to be restored
B) A request for access to a file
C) A request to investigate the cause of an incident
D) A request to implement a security patch

3. Which statement about the 'change enablement' practice is CORRECT?

A) Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
B) Service requests are usually normal changes that can be implemented quickly without authorization
C) Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
D) Emergency changes are changes that must be fully tested and fully documented prior to implementation

4. What should all 'continual improvement' decisions be based on?

A) Details of how services are measured
B) Accurate and carefully analysed data
C) A recent maturity assessment
D) An up-to-date balanced scorecard

5. What is a change schedule PRIMARILY used for?

A) To help authorize standard changes
B) To help assign a change authority
C) To help manage normal changes
D) To help plan emergency changes

Solutions: