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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about outcomes is CORRECT?

A) Outcomes rely on outputs to deliver results for a stakeholder
B) Outcomes give service consumers assurance of products or services
C) Outcomes help a service consumer to assess the cost of a specific activity
D) Outcomes use activities to produce tangible or intangible deliverables

2. What is typically needed to assign complex incidents to support groups?

A) A self-help tool
B) The incident category
C) A change schedule
D) The incident priority

3. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Progress iteratively with feedback
B) Optimize and automate
C) Collaborate and promote visibility
D) Focus on value

4. What are the types of asset management?

A) IT asset management and software asset management
B) Operational management and IT asset management
C) IT asset management and technical management
D) Operational and technical management

5. Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A) Performing baseline assessments
B) Executing improvement actions
C) Defining the improvement plan
D) Understanding the business mission

Solutions: