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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. Which of the following components is included in the standard IBM Sterling Order Management solution bundle?

A) Marketing
B) Pricing and Promotions
C) Global InventoryVisibility
D) Product Configurator
E) Reference:http://www.redbooks.ibm.com/redpieces/pdfs/redp4766.pdf(page 4, third last bulleted point on the page)
QUESTIONNO: 16
What does WebSphere Commerce "Customer Interaction Platform" strategy enables businesses to do?
A. Sell on the web.
B. Sell across multiple channels.
C. Connect web and in-store experience.
D. Monitor all customer interactions.

2. What functionality supports Move Add Cancel Delete (MACD) process for service configurations?

A) Execute date validations.
B) Lock contracted prices.
C) Comparison of current with new/changed configurations.
D) All of the above

3. Which of the following is NOT a key benefit of using Global Inventory Visibility?

A) Better inventory utilization.
B) Complete view of all supplyand demand.
C) Reduce the cost of processing a return.
D) Increase customer satisfaction with accurate promising.

4. How do today's customers interact with a brand?

A) None of the above.
B) Customers expect the brand to provide a seamless and consistent cross-channel
experience.
C) Customers expect a dedicated and independent system for each channel for more focused service.
D) Customers are increasing using only a single channel for all their interactions.

Solutions: