Nokia SDM_2002001050 Exam : SDM Certification - NI

SDM_2002001050
  • Exam Code: SDM_2002001050
  • Exam Name: SDM Certification - NI
  • Updated: Jul 23, 2026
  • Q & A: 160 Questions and Answers

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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionWeightObjectives
SDM Concepts & Framework25%- Service Delivery Lifecycle
- ITIL/COBIT Alignment
- Nokia SDM Model & Principles
Service Operations & Governance30%- Service Monitoring & Reporting
- Escalation & Stakeholder Communication
- Incident, Problem & Change Management
Service Design & Planning25%- Risk Assessment & Dependency Management
- SLA, KPI & Service Catalog
- Customer Requirements & Expectations
Continuous Improvement20%- Customer Satisfaction & Service Reviews
- Performance Analysis
- Optimization & Improvement Initiatives

Nokia SDM Certification - NI Sample Questions:

1. Which of the following inputs are part of the Sales to Delivery handover?

A) PTA, RFQ and approved cost baseline.
B) As sold cost estimate, project plan and PT
C) Customer PO, draft of the contract and schedule.
D) Cost assumptions, cost county database updated and risk log.


2. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hand of the other supplier (competitor), what's the correct way to answer this request ?

A) It's a major network problem for which NSN could get the blamE.therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
B) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
C) Iassure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
D) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN footprint. Therefore I will act to complete this additional service as soon as possible without PO.


3. How is the NI service structured and organized in IPM?

A) Through Sales items.
B) Through Sales orders.
C) Through Quality checklists.
D) Through Work items underneath work packages.


4. What is the first step a PM needs to do if a KPI, compared to the previous periods, is below the average?

A) Organize asap a meeting with project stakeholders.
B) Have a serious discussion with the project F&C and give him a final warning to improve the KPI.
C) Analyze if the variation compared to the average is within the same range as previous periods.
D) Initiate a recovery plan to improve the KPI


5. How should 4C planned services costs be updated?

A) With estimates based on customer PO's.
B) With estimates based on equipment delivery forecast.
C) With CPM estimates based on MRA and schedule updates.
D) With monthly inputs from PM and CPM joint analysis of project planned costs.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: D

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