- Exam Code: Slack-Admn-201
- Exam Name: Salesforce Certified Slack Administrator
- Updated: Sep 17, 2026
- Q & A: 212 Questions and Answers
Salesforce Slack-Admn-201 Exam : Salesforce Certified Slack Administrator
PDF Version DemoAbout Salesforce Slack-Admn-201 Exam
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Channel & User Group Administration | 28% | - Convert public channels to private channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices - Manage default channels and required channels - Configure channel management policies |
| App Administration | 10% | - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings |
| Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) |
| Enabling Slack Success | 15% | - Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support |
| User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management |
Salesforce Certified Slack Administrator Sample Questions:
Question #1
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?
- A. Default channels orient new members and model channel naming conventions.
- B. Default channels are always required, so members won't miss important updates.
- C. Members and guests can find each other and interact as they're added to default channels.
- D. Users are automatically added to a set of private and public channels.
Correct Answer: A 🗳️
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Question #2
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?
- A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
- B. The number of messages posted in the #help-hr triage channel over the past 30 days
- C. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
- D. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Tests members. You can sign-up / login (it's free).
Question #3
You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)
- A. Determine if the project team is using Slack workflows to automate processes.
- B. Confirm the channel naming conventions they might use.
- C. Ensure you have an available resource to serve as a Workspace Admin.
- D. Identify the tools the project team plans to use to track their progress.
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Tests members. You can sign-up / login (it's free).
Question #4
Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?
- A. Start a new group DM with only the new members of the team.
- B. Convert the group DM to a private channel, and then invite the new members.
- C. Continue using the group DM, and invite the new members to it.
- D. Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
Correct Answer: B 🗳️
Explanation: Only visible for Exam4Tests members. You can sign-up / login (it's free).
Question #5
You're a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future?
(Select the best answer.)
- A. Use the Admin APIs to create a custom script to flag credit card numbers.
- B. Integrate with a Discovery solution using Slack's Discovery API.
- C. Integrate with a Data Loss Prevention (DLP) solution using Slack's Discovery API.
- D. Use Workflow Builder to allow people to report policy violations.
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Tests members. You can sign-up / login (it's free).
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