- Exam Code: Slack-Admn-201
- Exam Name: Salesforce Certified Slack Administrator
- Updated: Sep 17, 2026
- Q & A: 212 Questions and Answers
Salesforce Certified Slack Administrator : Slack-Admn-201
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Enabling Slack Success | 15% | - Analytics and usage measurement - Optimization and training - Adoption strategy and best practices |
| Security | 15% | - Data protection and retention policies - Security governance and compliance - Audit and monitoring |
| Fundamentals | 9% | - User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards |
| Channel and User Group Administration | 28% | - Channel types and management - User group creation and administration - Archiving and deletion policies |
| App Administration | 10% | - Workflow Builder usage - Integration management - App installation and configuration |
| User Lifecycle Management | 14% | - Guest account management - Authentication and access control - User provisioning methods |
| Workspace Administration | 9% | - Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process |
Salesforce Certified Slack Administrator Sample Questions:
Question #1
You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?
- A. Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
- B. Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
- C. Add members of the customer support team as App Managers under workspace App Management settings.
- D. Enable Workflow Builder and webhooks in Workflow Builder.
- E. Enable channel email addresses to forward support emails to their dedicated channel.
Correct Answer: B,D 🗳️
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Question #2
Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group's progress. However, the group's leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?
- A. By Request
- B. Hidden
- C. Open
- D. Invite Only
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Tests members. You can sign-up / login (it's free).
Question #3
Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?
- A. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
- B. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
- C. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
- D. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
Correct Answer: C 🗳️
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Question #4
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?
- A. Connect tools they are already using, like Google Calendar or Box, to Slack.
- B. Train everyone on how to create Slack integrations.
- C. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
- D. Show employees how they can request new apps to be installed in Slack.
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Tests members. You can sign-up / login (it's free).
Question #5
What is a way to determine if an external person outside of your organization also uses Slack?
- A. Search for the person's email in the "People" section of your sidebar.
- B. Invite them to a Slack Connect channel first to verify whether or not they use Slack.
- C. Search for the person's email in the "Slack Connect" section of your sidebar.
- D. Ask your Workspace Primary Owner if they can confirm if the person uses Slack.
Correct Answer: C 🗳️
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