2021 Latest 100% Exam Passing Ratio - C_C4H520_02 Dumps PDF
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SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
C_C4H520_02 Exam Certification Details:
| Cut Score: | 61% |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Duration: | 180 mins |
| Exam: | 80 questions |
| Level: | Associate |
| Languages: | English |
NEW QUESTION 19
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By helping Employees learn more about next generation technologies
- B. By giving service technicians the ability to schedule the additional training
- C. By adopting your workforce to accommodate for workers shifting perspectives
- D. By giving service technicians the ability to register for upcoming certifications
Answer: B
NEW QUESTION 20
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Android
- B. Windows Desktop
- C. Windows Phone
- D. Blackberry
- E. iOS
Answer: A,C,E
NEW QUESTION 21
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Hardware redundancy control
- B. Sophisticated Cloud Service Firewall
- C. SSL-Encrypted cloud communication
- D. Outage Protection
Answer: B,C
NEW QUESTION 22
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.
- A. Create
- B. Read
- C. Delete
- D. Update
Answer: B,D
NEW QUESTION 23
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Checkout Report
- B. Service Call
- C. Smartform
- D. Business Partner
Answer: A,C
NEW QUESTION 24
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.
- A. Set Status to technically complete
- B. Approve EMME
- C. Set Status to Finished
Answer: A,B
NEW QUESTION 25
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Description
- B. Revision
- C. Language
- D. State
Answer: C,D
NEW QUESTION 26
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Report Templates
- B. Use Pre-assembled queries
- C. Use Pre-assembled Reports
- D. Import Queries
Answer: A,B
NEW QUESTION 27
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define value mapping for product types
- B. Setup IFlows in CPI
Answer: A,B
NEW QUESTION 28
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
- A. Mileage
- B. Efforts
- C. Worktime
- D. Expenses
- E. Quotation
Answer: A,B,D
NEW QUESTION 29
What are some of the SAP Field Service Management Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Crowd workers can accept or reject assignments within a set timeframe.
- B. Automatic determination of activity efforts and material consumed.
- C. Intelligent scheduling to determine the best qualified technician
- D. Configurable onboarding platform to invite partners
- E. Crowd workers can reschedule assignments with in a set time frame.
Answer: A,C,D
NEW QUESTION 30
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activities, business Partner, Skills
- B. Activity, Project,Opportunities
- C. Projects, skills, Service Call
- D. Activity Service Call, Quotations
Answer: C
NEW QUESTION 31
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 32
What statements are correct regarding company types? Choose the correct answer.
- A. Inventory Management can be used in standalone scenarios
- B. Usage of ERP Master data in ERP scenario
Answer: B
NEW QUESTION 33
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.
- A. Sample Chart
- B. Object Type
- C. Query
- D. DTO (Data Transfer Object)
Answer: C,D
NEW QUESTION 34
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a business rule
- C. Use a UDF
Answer: A
NEW QUESTION 35
Which features are available in Smartform Designer? Note: There are 3 correct answers to this question.
- A. Create Custom Elements
- B. Copy Template
- C. Design New Icons
- D. Preview Report
- E. Import translations
Answer: B,D,E
NEW QUESTION 36
What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.
- A. Revoked
- B. Accepted
- C. Declined
- D. Pending
- E. Approved
Answer: C,D,E
NEW QUESTION 37
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. No Touch
- B. High Touch
- C. E-mail Interaction
- D. Video Chat
Answer: B
NEW QUESTION 38
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