Aug 20, 2022 Newest 1Z0-1064-21 Exam Dumps – Achieve Success in Actual 1Z0-1064-21 Exam
Updated Oracle 1Z0-1064-21 Dumps – Check Free 1Z0-1064-21 Exam Dumps (2022)
NEW QUESTION 41
Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. an inbound message filter per time schedule
- B. a configured job to process inbound emails
- C. an inbound message filter per sender
- D. a configured profile option to schedule the retrieval of emails
Answer: A
NEW QUESTION 42
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Reports
- B. Object workflow
- C. Fields
- D. Objects
- E. Icons
- F. Roles and privileges
- G. Themes
- H. Exports
Answer: A,C,D,H
NEW QUESTION 43
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. requires less work and effort
- B. allows use of a simpler hierarchy
- C. allows you to use the same product hierarchy as sales
- D. allows the display of a product hierarchy specifically for service purposes
Answer: A,C
NEW QUESTION 44
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'. - B. Milestones are actions on a service request (SR) that must be completed by a specific time.
- C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- D. Milestones are commitments to handle SRs within certain timelines.
- E. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
Answer: A,C,E
NEW QUESTION 45
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- C. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- D. The batch job for recommendations has not been executed.
- E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
Answer: B
NEW QUESTION 46
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title
- B. Title, Status, Problem Description
- C. Title, Category, Severity, Status
- D. Title, Category, Severity
- E. Title, Status
Answer: C
NEW QUESTION 47
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is searchable by date range, username, event type, event severity, and event duration.
- B. It allows users to save searches for later reuse.
- C. It is exportable to Excel.
- D. It is available only toauthorized administrators.
- E. It is enabled by default.
Answer: B,E
NEW QUESTION 48
What three things should you do once you have established a global default coverage?
- A. Create an ESS job to Aggregate Service Requests.
- B. Use Application Composer to include milestones on the Service Request Layout if desired.
- C. Createan ESS job to Monitor Service Request Milestones.
- D. Use Application Composer to configure warning emails about milestone compliance events.
Answer: A,B,C
NEW QUESTION 49
Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Resolutions
- B. Manage Service Request Categories
- C. Manage Service Request Status Values
- D. Manage Service Request Queue
- E. Manage Service Request Severities
- F. Manage Service Request Products
Answer: B,C,D,F
NEW QUESTION 50
Select the correct procedure to enable the Audit History tab for Service Requests.
- A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
- B. Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
- C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
- D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
Answer: C
NEW QUESTION 51
Which four actions does the REST API for Service Requests (SRs) allow?
- A. Create SR
- B. Update SR milestone
- C. Delete SR by SR number
- D. Update SR assignee
- E. Delete SR by SR title
Answer: A,B,C,D
NEW QUESTION 52
Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold
- A. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
- B. Resolution is due on Saturday, 2 PM EST.
- C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
- D. First Response is due on Friday, 12 noon EST.
Answer: C,D
NEW QUESTION 53
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. VBCS is a visual development tool for creating applications in DCS.
- B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- C. DCS is a visual development tool for creating applications in VBCS.
- D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Answer: A,B
NEW QUESTION 54
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Knowledge management article links
- B. Product and category filtering
- C. Default timezone
- D. Default communication preferences
- E. Default notification preferences
- F. Service request links
- G. Default chat channel preferences
- H. Knowledge management language locales
Answer: A,B,F,H
NEW QUESTION 55
Select three correct limits and restrictions when importing data from a file.
- A. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- B. By default, the import starts immediately after itis activated.
- C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- D. Both create and update operations are available for imported records.
- E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
Answer: B,C,D
NEW QUESTION 56
Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?
- A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- B. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- D. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
Answer: B,C
NEW QUESTION 57
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure an analytics report showing milestones in warning status.
- B. Create standard text to be posted to the message thread.
- C. Specify the warning threshold for the milestone in the standard coverages.
- D. Add an extension column to the milestone object to hold the warning threshold value.
- E. Configure the email template to be used for notification.
- F. Configure an object workflow action to send the email when the milestone status changes to warning.
Answer: A,C,E
NEW QUESTION 58
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Obtain the Change Password Link and add it to your DCS page.
- B. Add the Password Reset component to your DCS application.
- C. Instruct users that they can only change their password by chatting with an agent.
- D. Enablethe "Password Reset" option in the User Administration component.
Answer: A
NEW QUESTION 59
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?
- A. Validate that the product item is active and published.
- B. Verify that Root Catalog is selected on the product groups.
- C. Verify that Eligible for Service is selected on the product item.
- D. Validate that AllowDuplicate is selected on the product item.
Answer: A
NEW QUESTION 60
Which two options are true about role synchronization for Digital Customer Service (DCS)?
- A. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
- B. is real time
- C. is required for every DCS instance
- D. also synchronizes userIDs and passwords between DCS and Engagement Cloud
Answer: B,C
NEW QUESTION 61
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It allows edits to dashboard pages.
- B. In includes a preview option for all standard and custom object pages.
- C. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
- D. It requires proper permissions to use the tools and additional permissions to edit the desired object.
Answer: C
NEW QUESTION 62
......
Actual 1Z0-1064-21 Exam Recently Updated Questions with Free Demo: https://www.exam4tests.com/1Z0-1064-21-valid-braindumps.html