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CompTIA A+ 220-1002 Practice Test Questions, CompTIA A+ 220-1002 Exam Practice Test Questions
CompTIA 220-1002 is the second of two exams required to obtain the A+ certification. The test uses performance-based questions to measure one’s skills and knowledge in a wide range of topics. Earning the CompTIA A+ certificate validates that you are a proven problem solver who understands today’s core technologies: from security to data management.
NEW QUESTION 76
A technician arrives on site to find that two users who have the same model on Android smartphone are
having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the
following should the technician do FIRST?
- A. Roll back the application to the earlier version
- B. Update the OS of the smartphones
- C. Reinstall the application
- D. Clear the application cache
Answer: B
NEW QUESTION 77
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer:
Explanation:
NEW QUESTION 78
Ann, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she
gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio icon in the
toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the
cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is
experiencing?
- A. The phone is only 3G capable
- B. She has exceeded the data allowance
- C. A data plan was not purchased
- D. The SIM card was not activated
- E. There is unauthenticated wireless connectivity
- F. It is an unrooted phone
Answer: E
NEW QUESTION 79
A technician notices a workstation is connecting to an IP address on the network and wants to determine the machine name that belongs to that IP address, Which of the following commands should the technician use?
- A. nslceokup
- B. net user
- C. gpresult
- D. ipconfig
Answer: C
NEW QUESTION 80
A technician is removing malware from a workstation. The malware was installed via a phishing attack, which was initiated from a link that was included in an email.
Which of the following should the technician do to address this issue? (Choose two.)
- A. Ensure endpoint protection is up to date and run the utility to remove the threat.
- B. Restore the system using the last known-good configuration from the recovery console.
- C. Educate the user on verifying email links by hovering over them before clicking.
- D. Ensure antivirus is up to date and install the latest patches.
- E. Ensure the anti-rootkit utility is up to date and run it to remove the threat.
- F. Update the host firewall to block port 80 on the workstation.
Answer: B,C
NEW QUESTION 81
A user is unable to access a network share but can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?
- A. ping
- B. nslookup
- C. net use
- D. ipconfig
Answer: C
NEW QUESTION 82
A user reports unwanted pop-ups are appearing on a computer's screen, and the system is performing slowly. Which of the following should a technician do FIRST to troubleshoot the threat? (Select TWO).
- A. Run antivirus and anti-malware scans.
- B. Restart the computer in safe mode.
- C. Search for software related to the pop-ups.
- D. Kill all processes that are not related to Windows.
- E. Uninstall the network driver from the Device Manager.
- F. Disable all non-Microsoft services.
Answer: D
NEW QUESTION 83
A user reports that since installing updates earlier that day, several of the productivity applications that were installed no longer open. The applications start to load, and then they crash immediately. A technician tries switching users and logging in as the local administrator, but the same issue still occurs. Which of the following should the technician perform NEXT?
- A. Uninstall and reinstall the productivity applications.
- B. Reimage the user's workstation.
- C. Reboot the system to complete the updates.
- D. Escalate the ticket to Tier 2 support.
Answer: C
NEW QUESTION 84
After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only.
When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?
- A. net use
- B. gpresult
- C. gpupdate
- D. diskpart
Answer: C
NEW QUESTION 85
A technician has installed two new drives in a computer in the computer lab. Disk1 will be utilized for user and application dat a. > Disk2 has already been properly configured and has production data on it The technician has been unable to format the appropriate disk from the command prompt.
The lab requirements state that Disk1 should be a dynamic disk that contains two partitions. The first partition needs to be 256.000 MB and mapped to drive F.
The , second partition needs to be 512.000 MB , and mapped to drive G.
The new partitions must be formatted to prevent each user's files from being accessed by other users, and the disk must be configured to account for future redundancy.
A consistent file system must be maintained on the machine.
INSTRUCTIONS
Conduct the necessary steps within the Disk Manager to accomplish these tasks If at any time you would like to bring back the initial state of the simulation, please click the Reset Alt button
Answer:
Explanation:
Click on Disk 0 Basic 250 GB online and select Convert to Dynamic Disk
Click on Disk 1 Unknown 750 GB Not in use and click on initialize Disk
After this Click on Disk 2 Basic 750 GB Online and setup New Simple Volume
NEW QUESTION 86
An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?
- A. Disable System Restore
- B. Identify malware symptoms
- C. Run Windows Update
- D. Educate the end user
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 87
A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs.
Which of the following would be the MOST effective method to accomplish this task?
- A. Low-level format
- B. Drill
- C. Hammer
- D. Degaussing
Answer: D
NEW QUESTION 88
A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage: and it looks fine during the day. The slowdown is MOST likely being caused by too many:
- A. Windows profiles loading
- B. boot devices
- C. startup applications.
- D. device drivers.
Answer: B
NEW QUESTION 89
A new company policy states that all end-user access to network resources will be controlled based on the users' roles and responsibilities within the organization.
Which of the following security concepts has the company just enabled?
- A. Blacklists
- B. Least privilege
- C. Directory permissions
- D. Certificates
Answer: B
NEW QUESTION 90
A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?
- A. Send a test email, open a command prompt to check the file system, and empty the browser cache
- B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
- C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
- D. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
Answer: B
NEW QUESTION 91
A technician is securing a server room by implementing a two-factor authentication solution Which of the following should the technician implement to provide the BEST security for the server room?
- A. Door lock and mantrap
- B. Security guard and entry control roster
- C. Server lock and badge reader
- D. Biometric lock and hardware token
Answer: D
NEW QUESTION 92
A company needs to destroy several SSDs that contain sensitive information. Which of the following methods is BEST suited for the total destruction of the SSDs?
- A. Incinerating
- B. Overwriting
- C. Degaussing
- D. Formatting
Answer: A
NEW QUESTION 93
A customer recently upgraded from Windows 7 to Windows 10. The customer lost access to certain network shares, and the system keeps preventing the user's access. Which of the following is the MOST likely cause of the issue?
- A. Windows Firewall no longer allows access to legacy systems.
- B. The network login script executed incorrectly.
- C. The user's information was not preserved during the upgrade
- D. The BitLocker feature was activated and encrypted the shares.
Answer: B
NEW QUESTION 94
A technician accessed a network share from a computer joined to workgroup. The technician logged in as "user1" and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the "user1" account. Which of the following would allow the technician to log in using the "administrator" username?
- A. Use the command: net use Z: \\fileserver\share
- B. Join the computer and file server to a domain and delegate administrator rights to "user1".
- C. Go to the Sync Center and disable the offline files feature.
- D. Delete the "user" account for the network share in Credential Manager.
- E. Use the Advanced Sharing options in the Network and Sharing Center and enable "turn on network discovery".
Answer: A
NEW QUESTION 95
Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?
- A. Local Administrator
- B. Power User
- C. Guest User
- D. Standard User
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 96
A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails. Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user's request? (Select TWO).
- A. Physical security
- B. Radio power levels
- C. Content filtering
- D. MAC filtering
- E. Default SSID
Answer: A,C
NEW QUESTION 97
The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade. Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?
- A. Managerial approvals
- B. Risk analysis
- C. Backout plan
- D. Economic feasibility
- E. Software compatibility
Answer: B
NEW QUESTION 98
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