Salesforce-Loyalty-Management Exam Questions - Real & Updated Questions PDF
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NEW QUESTION # 28
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The Loyalty tier group field is populated.
- B. The qualifying point reset date, period, and frequency are set on the tier group.
- C. The currency type field must correspond to non-qualifying.
- D. The Currency type field must correspond to qualifying.
Answer: B,D
Explanation:
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
NEW QUESTION # 29
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Use the "issue Voucher" flow template.
- C. Activate the voucher assignment batch.
- D. Assign a voucher definition from the customer's Loyalty Program Member.
Answer: A
NEW QUESTION # 30
What three facts should the administrator consider when creating and managing member groups?
- A. Vouchers can't be issued to groups.
- B. Accrual type transactions associated with a group can be canceled.
- C. Qualifying points can't be transferred to a group.
- D. Promotions can't offered to groups.
- E. Groups are associate with tiers.
Answer: B,E
NEW QUESTION # 31
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Autolaunched Flow (No Trigger)
- B. Screen Flow
- C. Schedule-Triggered Flow
- D. Evaluation Flow
Answer: C,D
NEW QUESTION # 32
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- B. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- C. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
- D. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
Answer: B
NEW QUESTION # 33
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: C
NEW QUESTION # 34
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Embed the Member Service Manager Home Dashboard on the Contact record
- B. Add the 'View Member Profile' component on the Contact record
- C. Add the 'Transaction Journals' related list to the Contact record
- D. Embed the 'Member Summary Embedded Dashboard on the Contact record
Answer: B,D
NEW QUESTION # 35
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Create a Screen Flow
- B. Develop a custom component
- C. Create formula fields on Case Object
- D. Embed Loyalty Member Profile Cards
Answer: D
NEW QUESTION # 36
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
- A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- B. The Default Workflow User is missing the Data Pipelines Base User permission set license
- C. The Default Workflow User is missing the Loyalty Management permission set license
- D. The Default Workflow User is missing the CLAAnalytics Base User permission set license
Answer: A
NEW QUESTION # 37
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Industry, Status, Billing Type
- B. Name, Partnership Start Data, Billing Type, Status, Type
- C. Name, Partnership Start Data, Industry, Status, Type
- D. Name, Program, Program Partnership Category, Type, Billing Type
Answer: C
NEW QUESTION # 38
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Loyalty Program Member page
- B. Loyalty Program Member Related List
- C. Transaction Journal
- D. Contact page
- E. Account page
Answer: A,B,C
NEW QUESTION # 39
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign access by checking CRM analytics plus user
- B. Assign user access to the analytics for Loyalty role.
- C. Assign user access to permission sets for analytics for Loyalty.
- D. Assign the user the analytics profile for analytics for Loyalty.
Answer: C,D
NEW QUESTION # 40
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Resetting tier points
- B. Loyalty member profile
- C. Loyalty member enrollment
- D. Loyalty membership merge
Answer: B,C
NEW QUESTION # 41
What three types of vouchers can be configured in Loyalty Management?
- A. Promo Code
- B. Discount Percentage
- C. Gift Card
- D. Product or Service
- E. Fixed Value
Answer: B,D,E
NEW QUESTION # 42
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
- A. Install the Salesforce Loyalty Member Mobile App
- B. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
- C. Enable Experience Cloud and customize the Loyalty Member Portal
- D. Create and implement a feature-rich Loyalty Member Mobile App
Answer: C
NEW QUESTION # 43
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Send Loyalty Promotion Segments to marketing Cloud
- B. Automatically Add a New Individual Relationship
- C. Enable Connector Settings on all the Loyalty Objects
- D. Enable Service Connector for Promotion Escalations.
- E. Activating and Publishing the Segment
Answer: B,C,E
NEW QUESTION # 44
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Reporting Enabled (Boolean)
- B. Last Modified Date
- C. Current Member Count
- D. Created Date
Answer: B,D
NEW QUESTION # 45
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
Answer: B,C
NEW QUESTION # 46
In which two scenarios should an Administrator use member engagement attributes?
- A. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- C. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- D. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
Answer: B,C
NEW QUESTION # 47
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign the user the analytics profile for analytics for Loyalty.
- B. Assign user access to the analytics for Loyalty role.
- C. Assign access by checking CRM Analytics plus user
- D. Assign user access to permission sets for analytics for Loyalty.
Answer: D
NEW QUESTION # 48
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