- Exam Code: 3000-3
- Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
- Updated: Jun 15, 2026
- Q & A: 59 Questions and Answers
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1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Advanced Summary Reporter
B) Call Detail Reporter
C) System Status Application
D) Historical Reporting Application
2. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
A) 1616
B) 4612
C) 4602
D) 4620
3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
A) Replace hardware outside warranty.
B) Duplicate the issue and obtain traces.
C) Research possible causes and implement a solution
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Test and document the results of the implemented solution.
4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A) IIS
B) CCR
C) Voicemail Pro
D) One-X Portal
E) ContactStore
5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Enable CLI tracking
B) Add the ClI information to the Account Code.
C) Add the Client CLI information to the Incoming Call Route.
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,C,E | Question # 4 Answer: B | Question # 5 Answer: B |
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