Microsoft Building Intelligent Applications : AB-410

A company has a product report in PDF format. The report must be rewritten with formal vocabulary and cadence.
The company requires a prompt that can be used within a canvas app to rewrite the report as a Word document. The prompt must reference a business glossary stored in a SharePoint site.
You need to make a suggestion for the expectations portion of the prompt to generate a report summary correctly.
What should you suggest?

• A. Use the PDF and the business glossary stored in the SharePoint site.
• B. Create a Microsoft Word document summary.
• C. Format the summary as a list of bullet points, which should be clear and use short sentences.
• D. The summary should highlight key themes, product features, and recurring feedback.

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Drag and Drop Question
An insurance company is implementing a customer service solution in Microsoft Dataverse to track interactions and manage issue resolution. The data model includes tables for customer information, support cases, and agents.
The data model includes the following requirements:
- Link each support case to a customer.
- Provide information on the children of customers.
- Record history of agents assigned to customers.
You need to configure table relationships.
Which relationships should you use? To answer, move the appropriate relationship to the correct requirement. You may use each relationship once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Explanation:
Box 1: One-to-many
To link each support case to a specific customer in Microsoft Dataverse, you should use a One- to-many (1:N) relationship. This allows one customer (Account or Contact) to be associated with multiple support cases over time, while each individual case is linked to exactly one customer.
Box 2: One-to-many
You should use a One-to-many relationship.
Parent to Children: One customer (parent) can have multiple children.
Child to Parent: Each child belongs to only one customer (parent) in this specific structural context.
Note: Both the children parents could be customers, in which case a many-to-many relation could be considered.
Box 3: Connections
To record a history of multiple agents assigned to multiple customers over time, you should use Connections.
Tracks Historical Data: Standard Dataverse relationships (like One-to-Many) only show the current assignment. Connections let you keep a running log of past and present relationships.
Many-to-Many Behavior: An agent can be linked to many customers, and a customer can have many agents over time.
Adds Context: Connections allow you to assign "Connection Roles" (e.g., "Primary Agent,"
"Backup Agent," "Former Agent") and include start/end dates for when the agent was assigned.
Reference:
https://learn.microsoft.com/en-us/power-apps/maker/data-platform/create-edit-entity-relationships
https://learn.microsoft.com/en-us/power-apps/developer/data-platform/connection-entities

A company uses Dataverse to configure derived values for sales records.
The company requires the following functionality:
- Evaluate an expression by using numerical columns in the same row.
- Calculate the result dynamically when accessed.
- Ensure the result is NOT stored as part of the table data.
- The solution must minimize use of custom code.
You need to configure the app.
What should you do?

• A. Use a plugin to calculate.
• B. Create a formula column.
• C. Use a real-time workflow to update the value.
• D. Use a business rule to populate the value.

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A company is designing a Power Platform solution that includes a model-driven app used by customer service representatives to manage support cases.
The company is evaluating which solution component to include in the app. The solution must meet the following requirements:
- Users must interact with system-generated responses while working
within forms and views.
- Responses must reflect the current data and context in the app.
- Users must remain within the app while interacting with the solution.
You need to recommend solution components for the app.
Which two components should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. App assistant agent
• B. Smart assist
• C. Business rules
• D. Copilot Studio agent

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Case Study 2 - Fabrikam Inc
Background
Fabrikam Inc. is an energy provider that operates wind and solar farms across multiple countries and regions. The company uses Microsoft Power Platform to manage asset maintenance, technician workflows, and predictive analytics.
Field technicians use canvas apps on mobile devices to capture inspection and repair data.
Operations managers use model-driven apps to monitor asset performance and maintenance history.
The company plans to enhance its platform by introducing AI-driven insights, improving reuse across applications, and establishing a formal application lifecycle management (ALM) strategy.
Current environment
Applications
Field technicians use an outdated mobile app to log maintenance activities and capture asset readings in SharePoint Online.
Operations managers use a model-driven app to review maintenance records and asset performance trends.
Development practices
Developers build and modify applications directly in the production environment.
There is NO structured ALM process.
Solutions are NOT consistently used to package or deploy application components.
Reusable components are inconsistently implemented across apps, leading to duplication.
AI integration
Fabrikam Inc. plans to actively explore generative AI usage as part of the next phase of work.
Business requirement
Application development
The outdated mobile app must be replaced with a new app that supports responsive design principles, provides full control over the UI, and allows technicians to take and upload photos directly from their mobile devices.
The new app for the field technicians requires the name of the technician to be persisted on the home screen only. In addition, work orders must be displayed within a gallery.
All new apps must connect to a scalable, cloud-based relational data store.
Apps must support efficient data entry for technicians in the field.
Reusable UI elements must be implemented to reduce duplication.
AI capabilities
The company requires a generative AI solution to manage customer complaint responses and create custom inspection reports that align to an existing template.
Customer complaint responses must be generated in applications and based on emails being sent to a mailbox.
Custom AI development must be minimized.
Generative AI reusability
Generative AI solutions must accept dynamic inputs to adapt to different scenarios.
Generative AI solutions must be reusable across different Power Platform services.
Extensibility
Custom UI form components must be reusable across applications.
Use of server-side custom code must be minimized where possible.
Technical requirements
Application lifecycle management (ALM)
Separate environments must be used for development, testing, and production.
Solutions must be used to package application components, segmented based on functional areas.
Managed solutions must be deployed to the production environment.
Validation must occur before deployment to production.
Data processing
Aggregated values across related rows must be displayed for reporting.
Calculations must update automatically as new data is entered. Calculation data must be limited to a maximum length of 10.
Issues
Duplicate logic exists across multiple canvas apps.
Developers frequently overwrite changes in production.
Generative AI solutions produce inconsistent outputs due to missing or inconsistent inputs.
Maintenance metrics are not consistently calculated across related rows.
You need to configure the generative AI reusability requirements. What should you do?

• A. Call the prompt from a canvas app.
• B. Call the prompt from a Power Automate cloud flow.
• C. Use an input variable.
• D. Output results as JSON.

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