The Beryl Institute Certified Patient Experience Professional : CPXP

CPXP
  • Exam Code: CPXP
  • Exam Name: Certified Patient Experience Professional
  • Updated: Aug 24, 2026
  • Q & A: 152 Questions and Answers

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The Beryl Institute CPXP Exam Syllabus Topics:

SectionObjectives
Topic 1: Design and Innovation- Journey Mapping
- Service Design Thinking
- PX Program Development
- Innovation Methods
Topic 2: Organizational Culture and Leadership- Culture Change
- Leadership Rounding
- Employee Engagement
- Strategic Role of Patient Experience
Topic 3: Partnership and Advocacy- Service Recovery
- Patient & Family-Centered Care
- Patient Rights and Advocacy
- Effective Communication
Topic 4: Measurement and Analysis- HCAHPS
- Translating Data into Action
- Survey Methodology
- Statistical Concepts

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
B) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
C) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
D) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees


2. Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

A) " Don ' t worry; I could do this procedure in my sleep. "
B) " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
C) " We are going to do our best. Don ' t worry about a thing. "
D) " I ' ve done this before. We rarely have complications and you ' ll be fine. "


3. When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?

A) Developing the plan of care and letting the patient know what to expect
B) Encouraging the family to participate in the patient or resident experience
C) Adjusting the level of staffing in order to allow time for patient, resident, and family connections
D) Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care


4. Which is the MOST important element to consider when selecting a patient experience survey vendor for an organization?

A) Use of externally validated and reliable survey instruments
B) Ability to provide reliable longitudinal data
C) Pricing of the vendor ' s services
D) Use of the vendor by competitors


5. When redesigning the discharge process to incorporate teach-back, which is the BEST way to establish a sense of urgency to facilitate the change?

A) Train staff on the use of teach-back.
B) Include teach-back in performance appraisals.
C) Create a timeline for implementation.
D) Demonstrate the positive impact on patient outcomes.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: A
Question # 5
Answer: D

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