- Exam Code: 820-605J
- Exam Name: Cisco Customer Success Manager (820-605日本語版)
- Updated: Aug 22, 2026
- Q & A: 173 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Adoption Barrier Identification and Management | 25% | - Implementing adoption acceleration frameworks - Identifying technical, operational, and organizational barriers - Monitoring and reporting adoption progress - Strategies to remove or mitigate adoption obstacles |
| Topic 2: Renewal and Expansion Opportunities | 15% | - Driving successful renewals and contract extensions - Building long-term customer loyalty and advocacy - Identifying expansion and cross-sell/upsell opportunities |
| Topic 3: Success Plan Creation and Development | 25% | - Aligning solutions with customer goals - Customer discovery and requirement analysis - Building comprehensive success plans - Defining measurable business outcomes and success criteria |
| Topic 4: Customer Success Industry and Framework | 15% | - Core concepts and value of customer success - Cisco customer success methodology - Roles and responsibilities of a Customer Success Manager |
| Topic 5: Customer Lifecycle Management and Value Realization | 20% | - Engagement models and touchpoints across the lifecycle - Demonstrating value and ROI to customers - Usage data analysis and insight generation - Health score assessment and risk management |
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