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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?

A) The IVR menu.
B) Agent State Management (e.g., setting the agent to "busy" on outbound calls).
C) The call recording system.
D) The network firewall.

2. Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A) The network switch.
B) The IVR media server.
C) The CMS reporting database via ODBC/JDBC connections.
D) The agent's UAP client.

3. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely transactional workloads.
B) Purely analytical workloads.
C) The database is only used for storing configuration.
D) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.

4. The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.

A) False
B) True

5. Implementing a hot-standing disaster recovery site guarantees zero data loss (RPO=0) for an AICC deployment without any additional configuration.

A) False
B) True

Solutions: