- Exam Code: ISEB-ITILV3
- Exam Name: ITIL Foundation Certificate in IT Service Management
- Updated: Oct 11, 2026
- Q & A: 100 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Roles and Responsibilities | - Process Owner - Service Owner - Service Manager |
| Topic 2: Key Principles and Models | - Processes and functions overview - Value, utility, and warranty |
| Topic 3: Processes and Functions | - Incident Management - Problem Management - Configuration Management - Service Desk function - Change Management - Release and Deployment Management |
| Topic 4: Service Lifecycle | - Service Transition - Service Design - Service Strategy - Continual Service Improvement (CSI) - Service Operation |
| Topic 5: Service Management as a Practice | - Basic definitions and terminology - Concepts of value creation through services |
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