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EXIN ITIL Foundation Sample Questions:

1. What term describes assurance that a product or service will meet its agreed requirements?

A) Service level agreement
B) Warranty
C) Underpinning contract
D) Utility

2. Which one of the following does service metrics measure?

A) Maturity and cost
B) Infrastructure availability
C) The end-to-end service
D) Functions

3. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A) Design coordination
B) Service level management
C) Service transition planning and support
D) Change management

4. Which ITIL process is used to restore normal service operation as quickly as possible?

A) Service level management
B) Availability management
C) Incident management
D) Problem management

5. Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

A) Service level management
B) Service portfolio management
C) Service capacity management
D) Service catalogue management

Solutions: